What benefit does a service catalog provide to end-users?

A service catalog is a comprehensive and structured document or tool that outlines the available IT services provided by an organization. It serves as a resource for end-users to understand what services are offered, their features, and how they can utilize them effectively. By detailing the specific IT services available, the service catalog helps users identify the appropriate services that meet their needs, streamlining the process of requesting and using those services.

This clear understanding promotes more efficient communication between IT and end-users, reduces confusion about available services, and can lead to higher satisfaction as users are empowered to make informed choices. Moreover, the service catalog typically includes details such as service descriptions, eligibility, and any prerequisites for access, further enhancing its value as a reference tool for end-users.