What is a service catalog?

A service catalog is a comprehensive list of IT services offered to end-users, which typically includes a description of each service, its features, how to request it, and any costs associated with it. This catalog serves as an important tool for organizations to communicate what IT services are available, ensuring that users can easily understand and access the services they need for their tasks. It acts as a central reference point where all service-related information is organized, enabling better service management and customer satisfaction.

In contrast, the other answers refer to different types of documents or resources that do not encapsulate the concept of a service catalog. A document detailing employee performance focuses on human resources and individual assessments rather than IT service offerings. A summary report of financial transactions is related to fiscal records and accounting, lacking any connection to IT services. Finally, a list of all hardware in the organization pertains to inventory management and asset tracking, which again does not relate to the service-oriented nature of a service catalog.